What payment methods do you accept?

We accept VISA, MasterCard, American Express, Discover and Paypal.
Please note that the available payment methods may change depending on your region.
We do not accept cash on delivery.

Do you offer cash on delivery?

We currently do not offer cash on delivery for online purchases.

What is your return policy?

We offer free returns within 14 days of receiving your order.
Items must be unused, unwashed, with hang tags attached, in their original packaging, and accompanied by proof of purchase.
All returned products are subject to inspection upon receipt.

How long does the refund take?

Once we receive your item, we will initiate a refund immediately.
Most credit card providers take 5-7 business days to process and post the refund to your account.

Can I change an order I've already placed?

To make changes, please contact our support team or call us during business hours.
If your order has already shipped, we won’t be able to make changes. In that case, you would need to place a new order.

When will I receive my order?

Orders are processed in the order they’re received, unless you’ve chosen expedited shipping.
You can track your order using your courier’s tracking page, and sign up for delivery alerts if available.

What if I never received my order?

Please check your tracking information for updates.
If your order appears stuck or is missing, contact our support team and we’ll help resolve it.

What if I received a defective order?

While rare, defects can happen.
Please take clear photos showing the issue and contact our support team to check if your item is eligible for a replacement.

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About the Shillowcase®

What is the Shillowcase®?

A one-piece waterproof protective cover that goes over both your pillow and bottom sheet, then wraps around the head, side, and foot of the mattress.

What is it used for?

The Shillowcase® protects your bottom sheet and pillow from:

• Night sweats and hot flashes
• Bedwetting or incontinence
• Menstrual leaks
• Hair oils, treatments, and products

How does it fit?

Place the Shillowcase® over your existing pillow and bottom sheet, then wrap the flap around the head, side, and foot of your mattress.

What sizes are available?

• Width: 100 cm (fits one half of the bed)
• Length: 190 cm or 200 cm
• Fits most UK Single, Double, King, and Super King mattresses

Will it fit my mattress?

Yes, it fits most mattress depths with its 60 cm wrap flap (gusset).

What materials are used?

• Top layer: Bamboo-blend (soft and breathable)
• Protective layer: Silent, waterproof TPU (thermoplastic polyurethane) -
  (PVC-free, latex-free, OEKO-TEX® certified).

Is it noisy?

No, the waterproof barrier is silent and rustle-free.

How do I care for it?

• Machine wash at 30°C
• Tumble dry low.
• Avoid bleach and fabric softeners
• Do not iron

Is the Shillowcase® patented?

Yes the Shillowcase® is patent pending, meaning a formal application has been submitted to the Intellectual Property Office. We are proud to protect our unique design and innovation.